Shipping & Delivery Information: What You Need to Know
VET EXPERT EYE CLEANSER 100ML
€8.95
If you purchase this product you will earn 8 Points worth of €0.08!Guaranteed Safe Checkout
The recipe of the Eye Cleanser tonic for washing the eye area is based on a physiological saline solution – a substance that naturally occurs in the tear film. Its pH is neutral, so it prevents irritation of the delicate eye area. Eye Cleanser owes its effective action to carefully selected ingredients:
Hyaluronic acid – moisturizes and improves the condition of the skin. It binds water on the surface of the epidermis and provides the skin with elasticity and elasticity.
Lactic acid – ensures the appropriate pH level, thus limiting the multiplication of bacteria and yeasts.
Boric acid – helps control the growth of microorganisms on the skin.
Fructan – a prebiotic that has a soothing effect on the skin.
Bearberry extract – rich in arbutin, has a brightening effect.
Active ingredients: physiological saline, hyaluronic acid, lactic acid, bearberry extract (source of arbutin), boric acid, equivalent of triclosan and fructan.
Eye Cleanser tonic for washing the eye area is perfect for white breeds. Eye Cleanser is intended for daily care of the eye area for dogs and cats prone to excessive tearing and difficulties in keeping the eye area clean.
How to use: apply a small amount of tonic on a cotton pad and gently wipe the eye area, starting from the outer corner of the eye and ending with the inner corner. If necessary, repeat the operation, be sure to replace the cotton pad with a fresh one.
The package contains 100 ml of liquid.
How the process Works?
1. Choose the product
2. Specify your delivery date
3. You Will Receive an Order Confirmation Email
4. Make your pet Happy
1. Order Processing Time
Once you've placed an order, we aim to prepare and dispatch your order as quickly as possible to ensure swift delivery. The usual processing time typically ranges from 24-48 hours from Monday to Saturday, not including public holidays.
Please note, orders placed during peak times or outside of our operating hours might take slightly longer to process. Your patience is appreciated during these times. After your order is processed, it will be dispatched for delivery according to your chosen time and locality.
2. Shipping Information
We offer home deliveries within the 24-48 hour time frame, from Monday to Saturday. This rapid delivery service is a testament to our commitment to providing excellent customer service. During the checkout process, customers can select their locality and choose the most convenient delivery time.
Our delivery system is divided into four areas, each with its specific terms:
Area 1 encompasses Swieqi, Ibragg, Madliena, Pembroke, San, Gwann, and St Julians. Deliveries to these locations are free for orders over 20 euros.
Area 2 includes Gharghur, GMangia, Gzira, Msida, Pieta, Sliema, Ta Xbiex, Bahar Ic_Caghaq, Burmarrad, Manikata, Mgarr, St Pauls Bay, Qawra, Xemxija, Mellieha, Attard, Balzan, Birkirkara, Iklin, Lija, Mosta, Mriehel, Naxxar, Floriana, Hamrun, Qormi, St Venera, Valletta, Rabat, Bahrija, Bidnija, Birguma, Dingli, Mtarfa, and Imdina. We offer free delivery for orders over 45 euros to these areas.
Area 3 includes Birgu, Bormla, Isla, Birzebbugia, Cospicua, Fgura, Ghaxaq, Gudja, Hal, Far, Kalkara, Kirkop, Luqa, Marsa, Marsascala, Marsaxlokk, Mqabba, Paola, Qrendi, Safi, Senglea, St, Lucija, Tarxien, Xaghjra, Zabbar, Zebbug, Zejtun, Zurrieq, and Siggiewi. Free delivery is available on orders over 45 euros for this area as well.
Lastly, Area 4 covers Gozo. A delivery fee of 6 euros is applicable for all orders in this area, regardless of the order value.
We take great pride in providing fast and efficient delivery service to meet all our customers' needs, ensuring that your pets never have to wait too long for their supplies.
*Kindly note that the stated shipping times do not account for potential customs delays. Furthermore, please be aware that delays may occur during peak seasons or unforeseen events, such as the Covid-19 pandemic, Christmas, or Black Friday sales.
Exchange or Returns
General Return Policy:
1. Items must be unused, in their original packaging, and in the same condition in which you received them.
2. You must have the original receipt.
3. All returns must be initiated within 14 days of the purchase date.
Non-Returnable Items:
Please note that due to health and safety concerns, we cannot accept returns for pet food. All pet food sales are final. We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.
Return Process:
1. Visit our store at Triq Il-Qasam, Is-Swieqi, Malta, with the item you wish to return and the original receipt.
2. Our staff will inspect the item to ensure it meets the return criteria outlined above.
3. If the item is eligible for return, we will process your return and exchange the item or issue a refund.
Damaged or Defective Items:
Please inspect all items upon delivery for any visible signs of damage. If you notice any damage, bring it to the attention of our courier at the time of delivery.If you have any issues please contact our customer service team at [email protected]. We will work with you to resolve the issue promptly.
Important Notes:
1. We reserve the right to deny a return if the item does not meet the return criteria outlined above.
2. Requests made after 14 days may not qualify for an exchange or refund.
Thank you for choosing Royal Pet Store Online for your pet care needs. We appreciate your business and look forward to serving you in the future.
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