Shipping & Delivery Information: What You Need to Know
VET EXPERT EAR CLEANSER 75ML
€8.15
If you purchase this product you will earn 8 Points worth of €0.08!Guaranteed Safe Checkout
Ear Cleanser ear cleaning and care liquid for dogs and cats helps maintain proper hygiene of the pet’s ear canal and auricle. Effectively cleans and cares for the ears of dogs and cats, gently removing residual earwax and preventing the growth of bacteria. It moisturizes and protects against irritation. Thanks to its specialized formula, it has antiseptic properties.
The product is recommended for the care of the ears of dogs and cats of all ages and breeds, especially recommended for dogs with long ears, such as Cavaliers or Cocker Spaniels.
Why Ear Cleanser?
- helps with ear hygiene
- it is safe – does not irritate
- prevents the growth of bacteria
ATTENTION! If you notice an unpleasant odor coming from your pet’s ear, consult your veterinarian. You may be dealing with bacterial inflammation of the external ear canal, which is one of the most common dog ailments. If left untreated, it may lead to infection of other parts of the ear – in such a situation, your veterinarian may recommend the use of ear hygiene products, such as Otiflush or Otihelp from VetExpert.
How to use:
- Deflect the outer pinna of the animal’s ear.
- Apply Ear Cleanser ear rinse inside .
- Gently massage the base of the pinna.
- Use cotton wool or gauze to collect excess earwax.
ATTENTION: do not use cotton buds to clean the ears of dogs and cats! Animals’ ear canals have a different structure than human ear canals, and you can damage them.
The package contains 75 ml of liquid.
How the process Works?
1. Choose the product
2. Specify your delivery date
3. You Will Receive an Order Confirmation Email
4. Make your pet Happy
1. Order Processing Time
Once you've placed an order, we aim to prepare and dispatch your order as quickly as possible to ensure swift delivery. The usual processing time typically ranges from 24-48 hours from Monday to Saturday, not including public holidays.
Please note, orders placed during peak times or outside of our operating hours might take slightly longer to process. Your patience is appreciated during these times. After your order is processed, it will be dispatched for delivery according to your chosen time and locality.
2. Shipping Information
We offer home deliveries within the 24-48 hour time frame, from Monday to Saturday. This rapid delivery service is a testament to our commitment to providing excellent customer service. During the checkout process, customers can select their locality and choose the most convenient delivery time.
Our delivery system is divided into four areas, each with its specific terms:
Area 1 encompasses Swieqi, Ibragg, Madliena, Pembroke, San, Gwann, and St Julians. Deliveries to these locations are free for orders over 20 euros.
Area 2 includes Gharghur, GMangia, Gzira, Msida, Pieta, Sliema, Ta Xbiex, Bahar Ic_Caghaq, Burmarrad, Manikata, Mgarr, St Pauls Bay, Qawra, Xemxija, Mellieha, Attard, Balzan, Birkirkara, Iklin, Lija, Mosta, Mriehel, Naxxar, Floriana, Hamrun, Qormi, St Venera, Valletta, Rabat, Bahrija, Bidnija, Birguma, Dingli, Mtarfa, and Imdina. We offer free delivery for orders over 45 euros to these areas.
Area 3 includes Birgu, Bormla, Isla, Birzebbugia, Cospicua, Fgura, Ghaxaq, Gudja, Hal, Far, Kalkara, Kirkop, Luqa, Marsa, Marsascala, Marsaxlokk, Mqabba, Paola, Qrendi, Safi, Senglea, St, Lucija, Tarxien, Xaghjra, Zabbar, Zebbug, Zejtun, Zurrieq, and Siggiewi. Free delivery is available on orders over 45 euros for this area as well.
Lastly, Area 4 covers Gozo. A delivery fee of 6 euros is applicable for all orders in this area, regardless of the order value.
We take great pride in providing fast and efficient delivery service to meet all our customers' needs, ensuring that your pets never have to wait too long for their supplies.
*Kindly note that the stated shipping times do not account for potential customs delays. Furthermore, please be aware that delays may occur during peak seasons or unforeseen events, such as the Covid-19 pandemic, Christmas, or Black Friday sales.
Exchange or Returns
General Return Policy:
1. Items must be unused, in their original packaging, and in the same condition in which you received them.
2. You must have the original receipt.
3. All returns must be initiated within 14 days of the purchase date.
Non-Returnable Items:
Please note that due to health and safety concerns, we cannot accept returns for pet food. All pet food sales are final. We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.
Return Process:
1. Visit our store at Triq Il-Qasam, Is-Swieqi, Malta, with the item you wish to return and the original receipt.
2. Our staff will inspect the item to ensure it meets the return criteria outlined above.
3. If the item is eligible for return, we will process your return and exchange the item or issue a refund.
Damaged or Defective Items:
Please inspect all items upon delivery for any visible signs of damage. If you notice any damage, bring it to the attention of our courier at the time of delivery.If you have any issues please contact our customer service team at [email protected]. We will work with you to resolve the issue promptly.
Important Notes:
1. We reserve the right to deny a return if the item does not meet the return criteria outlined above.
2. Requests made after 14 days may not qualify for an exchange or refund.
Thank you for choosing Royal Pet Store Online for your pet care needs. We appreciate your business and look forward to serving you in the future.
Fastest delivery to all Malta and Gozo
No more waiting around, we've got speedy delivery all over Malta & Gozo.
Reliable Customer Support
Our friendly, responsive team is always ready to assist you.
