Shipping & Delivery Information: What You Need to Know
MATISSE Kitten – 10Kg
€48.82
If you purchase this product you will earn 48 Points worth of €0.48!-
Complete and balanced food for kittens and pregnant or lactating cats.
Guaranteed Safe Checkout
Dehydrated chicken meat (36%), rice (20%), chicken fat, corn, dehydrated fish (6%), corn gluten, dehydrated whole eggs (4%), hydrolyzed animal proteins, dried beetroot pulp, fish oil, vegetable oil, sodium chloride, potassium chloride, dihydrate calcium sulfate, dried brewer’s yeast, mono-dicalcium phosphate, calcium carbonate.
Nutritional additives: Vitamin A 18000IU; Vitamin D3 1800IU; Vitamin E 180mg; Vitamin C 180mg; Niacin 45mg; pantotenic acid 18mg; Vitamin B2 9mg; Vitamin B6 7.2mg; Vitamin B1 5.4mg; Vitamin H 0.45mg; folic acid 0.54mg; Vitamin B12 0.07mg; choline chloride 3000mg; zinc oxide 108mg; zinc sulphate monohydrate 120mg; manganous sulfate monohydrate 150mg; ferrous sulphate monohydrate 44mg; ferrous carbonate 60mg; copper sulphate pentahydrate 50mg; calcium iodate anhydrous 2.4mg; sodium selenite 0.22mg; DL-Methionine 3000mg.
GUARANTEED ANALYSIS
Proteina grezza 36.00%; oli e grassi grezzi 14.00%; fibra grezza 0.90%; ceneri grezze 7.30%; Calcio 1.25%; Fosforo 1.00%; Magnesio 0.09%; Taurina 2900mg/kg.
ENERGY VALUE
EM Kcal/Kg 3703 – Mj/Kg 15,49
Kibble color disclaimer
Sometimes, the external appearance of the food may change in the different production batches since we only use natural ingredients, sometimes there may be variability in their color that is reflected also in the kibbles.
Same animal species could have different meat colors, darker or lighter, and this is reflected in the kibbles color.
Farmina does not use any artificial color to uniform different batches.
Therefore, the occurrence of different shades of color in the kibbles is normal and does not affect the quality of the food, or its nutritional characteristics.
For any further clarification don’t hesitate and get in touch with your Genius Consultant.
KIBBLES SIZES:
KITTEN: Diameter 5-7 mm – Thickness: 4-5 mm
How the process Works?
1. Choose the product
2. Specify your delivery date
3. You Will Receive an Order Confirmation Email
4. Make your pet Happy
1. Order Processing Time
Once you've placed an order, we aim to prepare and dispatch your order as quickly as possible to ensure swift delivery. The usual processing time typically ranges from 24-48 hours from Monday to Saturday, not including public holidays.
Please note, orders placed during peak times or outside of our operating hours might take slightly longer to process. Your patience is appreciated during these times. After your order is processed, it will be dispatched for delivery according to your chosen time and locality.
2. Shipping Information
We offer home deliveries within the 24-48 hour time frame, from Monday to Saturday. This rapid delivery service is a testament to our commitment to providing excellent customer service. During the checkout process, customers can select their locality and choose the most convenient delivery time.
Our delivery system is divided into four areas, each with its specific terms:
Area 1 encompasses Swieqi, Ibragg, Madliena, Pembroke, San, Gwann, and St Julians. Deliveries to these locations are free for orders over 20 euros.
Area 2 includes Gharghur, GMangia, Gzira, Msida, Pieta, Sliema, Ta Xbiex, Bahar Ic_Caghaq, Burmarrad, Manikata, Mgarr, St Pauls Bay, Qawra, Xemxija, Mellieha, Attard, Balzan, Birkirkara, Iklin, Lija, Mosta, Mriehel, Naxxar, Floriana, Hamrun, Qormi, St Venera, Valletta, Rabat, Bahrija, Bidnija, Birguma, Dingli, Mtarfa, and Imdina. We offer free delivery for orders over 45 euros to these areas.
Area 3 includes Birgu, Bormla, Isla, Birzebbugia, Cospicua, Fgura, Ghaxaq, Gudja, Hal, Far, Kalkara, Kirkop, Luqa, Marsa, Marsascala, Marsaxlokk, Mqabba, Paola, Qrendi, Safi, Senglea, St, Lucija, Tarxien, Xaghjra, Zabbar, Zebbug, Zejtun, Zurrieq, and Siggiewi. Free delivery is available on orders over 45 euros for this area as well.
Lastly, Area 4 covers Gozo. A delivery fee of 6 euros is applicable for all orders in this area, regardless of the order value.
We take great pride in providing fast and efficient delivery service to meet all our customers' needs, ensuring that your pets never have to wait too long for their supplies.
*Kindly note that the stated shipping times do not account for potential customs delays. Furthermore, please be aware that delays may occur during peak seasons or unforeseen events, such as the Covid-19 pandemic, Christmas, or Black Friday sales.
Exchange or Returns
General Return Policy:
1. Items must be unused, in their original packaging, and in the same condition in which you received them.
2. You must have the original receipt.
3. All returns must be initiated within 14 days of the purchase date.
Non-Returnable Items:
Please note that due to health and safety concerns, we cannot accept returns for pet food. All pet food sales are final. We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.
Return Process:
1. Visit our store at Triq Il-Qasam, Is-Swieqi, Malta, with the item you wish to return and the original receipt.
2. Our staff will inspect the item to ensure it meets the return criteria outlined above.
3. If the item is eligible for return, we will process your return and exchange the item or issue a refund.
Damaged or Defective Items:
Please inspect all items upon delivery for any visible signs of damage. If you notice any damage, bring it to the attention of our courier at the time of delivery.If you have any issues please contact our customer service team at [email protected]. We will work with you to resolve the issue promptly.
Important Notes:
1. We reserve the right to deny a return if the item does not meet the return criteria outlined above.
2. Requests made after 14 days may not qualify for an exchange or refund.
Thank you for choosing Royal Pet Store Online for your pet care needs. We appreciate your business and look forward to serving you in the future.
Fastest delivery to all Malta and Gozo
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